Privacy Policy

At Zovoo, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, request information about our products or solutions, or otherwise interact with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Zovoo website and related services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About Zovoo

Zovoo provides temperature-control and cold-chain solutions using Phase Change Material (PCM) technology for applications including food, FMCG, pharmaceutical, modern retail, quick commerce, chilled transportation, frozen transportation, and other temperature-sensitive supply chains.

For the purposes of this Privacy Policy, "Zovoo," "we," "us," or "our" refers to the entity operating this website.

2. Information We Collect

We may collect information that you voluntarily provide to us when you interact with our website.

This may include:

• Name
• Company or organization name
• Email address
• Telephone or mobile number
• Business address
• Job title or designation
• Information about your business requirements
• Details about your cold-chain or temperature-control requirements
• Information submitted through contact, enquiry, consultation, or demo request forms
• Any other information you choose to provide in a message or enquiry

We may also automatically collect certain technical information when you visit our website.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• General website usage information
• Technical information required for website security and operation

3. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and requests
• Provide information about Zovoo products and solutions
• Understand your cold-chain requirements
• Arrange consultations, demonstrations, trials, or business discussions
• Provide quotations or other requested information
• Communicate with you regarding our products and services
• Improve our website, products, and services
• Analyse website usage and performance
• Maintain website security and prevent misuse
• Maintain business and customer records
• Comply with applicable laws and legal obligations
• Protect our rights, property, and legitimate business interests

We will use personal information only for purposes that are reasonably connected with the purpose for which it was collected or otherwise permitted under applicable law.

4. Communications

If you contact Zovoo through our website, email, telephone, or enquiry forms, we may use the information you provide to respond to your request.

Where permitted by applicable law, we may also contact you regarding Zovoo products, services, updates, business opportunities, or other information that may be relevant to your enquiry.

You may request that we stop sending promotional communications at any time.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and analyse website performance.

Cookies may be used for purposes such as:

• Essential website functionality
• Security
• Website analytics
• Performance monitoring
• Remembering user preferences
• Understanding how visitors interact with our website

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of the website.

Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.

6. Analytics and Third-Party Services

We may use third-party services to operate, secure, analyse, or improve our website and business operations.

Depending on the services actually implemented on the website, these may include:

• Website analytics services
• Website hosting providers
• Email and communication services
• CRM or customer-management systems
• Form-processing services
• Security and spam-prevention services
• Marketing or advertising platforms
• Other technology service providers

These third parties may process information on our behalf and will be expected to handle information in accordance with applicable contractual and legal requirements.

7. Sharing of Information

We do not sell your personal information as a standalone product.

We may share information with trusted service providers, business partners, professional advisers, or other parties where reasonably necessary to:

• Provide requested services
• Process enquiries
• Operate our website and systems
• Manage customer and business relationships
• Provide technical or professional support
• Maintain website and information security
• Comply with legal or regulatory requirements
• Protect our legal rights or prevent fraud, misuse, or security threats

We may also disclose information where required by law, regulation, court order, governmental authority, or other lawful process.

8. Business and Professional Enquiries

Because Zovoo provides business-to-business cold-chain and temperature-control solutions, information submitted through enquiry forms may relate to your company, transportation requirements, products, routes, temperature ranges, logistics operations, or other business requirements.

We may use such information to assess your requirements and recommend suitable Zovoo products or solutions.

Please avoid submitting confidential, proprietary, or commercially sensitive information through a general website form unless specifically requested and appropriate safeguards have been agreed.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no internet transmission, website, server, or electronic storage system can be guaranteed to be completely secure.

You should therefore exercise appropriate caution when transmitting information online.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, providing services, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.

The actual retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Request information regarding how your personal data is processed
• Raise a concern or grievance regarding the handling of your personal information
• Opt out of certain promotional communications

Requests may be subject to applicable legal requirements and verification procedures.

12. Children's Privacy

Our website and services are primarily intended for businesses, organizations, and adult users.

We do not knowingly seek to collect personal information from children through the website.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.

13. Links to Other Websites

Our website may contain links to third-party websites, platforms, or services.

These third-party websites operate independently of Zovoo and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

14. International Data Transfers

Some third-party service providers used by Zovoo may process or store information outside India.

Where personal information is transferred or processed outside India, we will take appropriate steps as required by applicable law.

15. Legal and Regulatory Compliance

Zovoo will handle personal information in accordance with applicable laws and regulations relating to privacy and data protection.

Where applicable, this includes requirements under Indian data-protection and information-technology laws and regulations, including the Digital Personal Data Protection Act, 2023, together with rules or regulations made under applicable law.

The specific rights and obligations applicable to a particular individual or processing activity may depend on the nature of the information, the purpose of processing, and applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

18. Consent

By using the Zovoo website and voluntarily submitting your personal information through our website, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for a particular processing activity, Zovoo will obtain such consent in the manner required by law.

Last Updated: 14 August 2026